Effective Date: 27 October 2025

1. Introduction

At Leading Light Rehab (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in relation to your interactions with us, including via our website (leadinglightrehab.com.au), in-person visits, email communications and other services.

2. What personal information we may collect

We may collect the following types of personal information:

• Identity and contact details (such as name, address, email address, phone number)
• Health and treatment-related information (where applicable, e.g., during consultations or treatment sessions)
• Appointment and service history, billing and payment information
• Website usage information such as IP address, browser type, cookies, referral URLs, and other analytics data
• Any other information you voluntarily provide to us.

3. How we collect your information

We collect personal information:

• Directly from you when you fill in forms, register for services, make bookings, or contact us by email or phone;
• From your attendance at our facilities, and during treatment or consultation sessions;
• Automatically via our website through cookies and analytics tools.

4. Purpose of collection and use

We use your personal information to:

• Provide you with the treatment, services and support you request;
• Manage appointments, billing and communications with you;
• Improve our services, facilities and website;
• Comply with our legal and regulatory obligations;
• Respond to your enquiries;
• Send you information about our services (where you have consented to this).

5. Disclosure of personal information

We may disclose your personal information to:

• Our staff, contractors or service providers who help us deliver our services (e.g., billing, IT support);
• Health professionals, if relevant for treatment coordination (and with your consent where required);
• Legal or regulatory authorities, when required by law;
• Third parties, only where you have given consent or it is otherwise permitted under applicable law.

6. Cookies and website analytics

Our website uses cookies and similar tracking technologies to collect usage data and improve your user experience. You may disable cookies via your browser settings, although this may affect some functionality of the website.

7. Data security and storage

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorized access, modification or disclosure. We store your information securely and retain it only for as long as necessary for the purposes above or as required by law.

8. Access and correction

You may request access to the personal information we hold about you, or ask us to correct any errors. To do so, please contact us at connect@leadinglightrehab.com.au or at our address: Level 1, 86 Brookes Street, Fortitude Valley QLD 4006.

9. Complaints

If you believe we have breached this Privacy Policy or applicable privacy law, please contact us using the details above. We will investigate and respond to your complaint. If you remain dissatisfied, you may refer your complaint to the relevant privacy regulator in your jurisdiction.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will be revised whenever we make material changes. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Leading Light Rehab
Level 1, 86 Brookes Street
Fortitude Valley QLD 4006
Email: connect@leadinglightrehab.com.au